Refund policy

Return & Refund Policy

At Vornexia, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Returns
You have 30 days from the date of delivery to request a return. To be eligible:

• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase is required

Non-returnable items may include:

• Gift cards
• Personal care items (if opened or used)
• Final sale items

Refunds
Once your return is received and inspected:

• We will notify you of approval or rejection
• If approved, the refund will be processed to your original payment method within 5–10 business days

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping fees are non-refundable

Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours at:
📧 williamwalls6929@outlook.com